Crestron Aftercare
Why Choose Our Crestron Aftercare Plan?
Crestron offers an exceptional smart home solution, but like all advanced technologies, it requires ongoing maintenance and expert support. Our comprehensive Crestron Aftercare services are designed to ensure your system operates seamlessly, keeping your home connected, automated, and stress-free.
We have been working within the industry for the past 20 years with a vast amount of experience in designing, installing and then maintaining Crestron systems. Our dedicated Aftercare Team is equipped with the tools and processes to address any issues, remotely monitor your systems, and provide proactive maintenance.
Our Crestron Support Services Include:
Routine Proactive Maintenance & Preventative Care – Minimise downtime and extend the lifespan of your smart home technology by ensuring it is routinely maintained.
Firmware & Software Updates – Stay up-to-date with the latest features and security patches for your Crestron system.
System Troubleshooting & Repairs – Whether it's a connectivity issue, automation failure, or software glitch, we’ll quickly resolve any problems with your Crestron system. We will attempt to resolve these remotely in the first instance and if this is not possible we will liaise with you to schedule a reactive onsite visit.
Custom System Enhancements – We can continue to improve your experience by making changes to the system to adapt to the way in which you use the property. Changes can be made remotely or on site.
Remote Support & Ongoing Monitoring – Provided Domotz is in place we will proactively monitor your system and if an alert is received follow up with you to ensure everything is in order.
Takeover Services – Unhappy with your current provider? We can seamlessly take over your Crestron support contract for a superior service experience.
Switch to a Reliable Crestron Aftercare Provider
If you've been dealing with inconsistent support, slow response times, or unresolved issues, it might be time for a change. We offer hassle-free Crestron support contract transfers, ensuring a smooth transition with no disruption to your service.
We specialise in complex takeovers and we have processes in place to ensure the transition is seamless and we can provide you with an report and review of the current status of your system with recommendations to rectify any issues found.
Benefits of Our Crestron Support Contract:
Priority Service & Faster Response Times
Regular Proactive System Health Checks & Firmware Updates
Reactive Ad Hoc Visits if required
Remote Monitoring & Support
Access to Dedicated Experienced Smart Home Experts
Certified Crestron Dealer
Fix Your Crestron System Today
If your Crestron system is not performing as it should, don’t wait for the problem to escalate.
Whether it’s a minor glitch or a major system failure, our expert technicians are on hand to diagnose and resolve issues swiftly.
We understand the importance of a fully functional smart home, and we’re committed to restoring your system’s performance with minimal disruption.
Crestron AV Systems
Crestron systems typically manage the audio and video throughout your home, including the equipment in the AV rack and within each room. We offer maintenance, diagnosis, and upgrades for your equipment as needed.
As certified Crestron dealers, all of our engineers are fully qualified Crestron Home programmers, ensuring expert service and support.
Crestron User Interfaces
Crestron systems often include handheld remote controls, in-wall or portable touchscreens, and the Crestron app. We provide comprehensive support to ensure all of these devices function seamlessly.
If you're experiencing any issues with your user interfaces, we can diagnose and resolve them promptly.
Crestron Programming Changes
All of our engineers are certified Crestron Home programmers, allowing us to make changes to your system either on-site or remotely in certain cases. We ensure your system is programmed to meet your needs, understanding that these needs may evolve over time. During proactive visits, we can continue to adjust the programming to optimise the system for you.
Get in touch.
Please contact us if you would like an assessment of your existing system, if you are looking to change provider or if you would like any general advice!
FAQs
Can you takeover a Crestron system you did not install?
Yes, absolutely. We specialise in taking over Crestron systems, and we pride ourselves on the extensive experience we have with these projects. While takeovers can often be complex - especially when full design or documentation is not provided—we are well-equipped to handle the challenge.
If your system was installed by another company and you’re experiencing issues or want to make changes, please get in touch. Our Technical Director will visit to assess your current setup and discuss your requirements, after which we’ll provide a tailored plan of action and the next steps. 4
If you have a Crestron Custom system and not a Crestron Home system then we will need access to the raw source code running on your processor - you will need this from your existing provider along with any associated passwords.
I would like to upgrade my system, do you handle larger projects?
Yes, My AV Support is the dedicated Aftercare department for London & Surrey AV Solutions, specialising in both large new build construction projects and retrofit upgrade installations. Simply let us know your requirements, and we will provide a proposal with various options for you to consider.
How do I know which plan to choose?
The level of cover you need, and which plan to choose, depends on several factors. For example, the age of your system, its size, and the number of integrations it includes. A system that’s only 2 years old typically requires less proactive support than one that’s 8 years old, and in such cases, we might recommend the Silver Plan.
If your system integrates with AV, lighting, heating, blinds, CCTV, alarms, and covers a larger area—such as 5,000 sq ft - we would likely recommend the Gold Plan, which includes a regular proactive visit every 4 months.
Do you offer out-of-hours cover, 365 days a year?
Yes, we can offer 24/7 cover throughout the year with a bespoke plan tailored to your needs. Please contact us with more details about your requirements, and we’ll be happy to provide further advice and create a suitable plan for you.