OUR GOLD PACKAGE
Our Gold Package is perfect for advanced systems or those which are 3-4yrs old, with integrated music, TV's, intercom, network, plus heating and cooling. This package will include:
3 x preventative, proactive visits for a senior Aftercare engineer to test, check and update your system
Annual subscription to Domotz Network Monitoring System and C4 4sight (if applicable)
Up to 18hrs of in hours offsite remote engineering support to diagnose faults, make programming changes and resolve issues
Unlimited in-hours telephone support
Access to online ticketing system for reporting issues and tracking their progress
£3,319 per year
Excluding VAT
£279 per month
Excluding VAT
Please note that the Gold Package does not include reactive onsite visits. Our first point of call will be remote diagnostics and fault finding. If this does not resolve the issue and an engineer visit is needed the cost will be £345 + vat (max 4hr visit in hours). We will send you a payment link if a visit is needed and once payment has been made we can allocate the engineer.
If you would like to pay in advance for these visits we offer a discounted rate if 2 or more callouts are paid for in advance. Please click below for more information and pricing.
Once payment has been received we will add these prepaid visits to your account and if a site visit is needed the engineer can be automatically dispatched.
Want to know more? Book an initial Survey
If you would like to know more we would recommend an initial survey is booked. This is a free visit and during this we can assess the equipment you have in place to ensure we can take over the system. The survey will take about an hour and we will be able to recommend which plan would work best for you and any immediate concerns or recommendations to resolve any current issues.